EC
Eduan CronjAA(C)
1 reviews | Active since Mar 2015
24 Jul 2020, 17:30
Horrible customer service yet again. Well done NRE!
Juanita Duncan from NRE confirmed that a plumber was booked on Wednesday (15JUL2020). After getting no response from the plumber she arranged with, I followed up by phoning the sectional title head(Flippie) on 21JUL2020 - Note that this was after I received NO communication from NRE whatsoever. Flippie confirmed that the plumbing contractors had an issue due to Covid and that NRE has been aware of the contractor's issue for a while. The very least NRE could have done was to let their client know that there is an issue. Need I say more about NRE's incompetence? Don't do business with a company who treats paying clients like this.
What HORRIBLE customer service! NRE clearly does not care about paying customers.
As per previous comments from NRE: "We pride ourselves with good customer service"
This seems to be the standard reply from NRE to cover up their incompetence. Note the trust index for the disgraceful company!
Helpful (0)
Replies (5)0
Replies (5)EC
Eduan CronjAA(C)'s updateReviewer Update
03 Aug 2020, 09:50More than a week and no reply... Well done in showing the world what poor customer service you provide to paying customers NRE. What a joke!
EC
Eduan CronjAA(C)'s update03 Aug 2020, 09:50
Reviewer Update
More than a week and no reply... Well done in showing the world what poor customer service you provide to paying customers NRE. What a joke!
National Real Estate's replyOfficial
03 Aug 2020, 11:41Kindly refer to our previous emails, correspondence, replies to your comments. You have made it obvious that you have a personal vendetta with NRE. If you can not state the facts, embarrassment will only follow. All your requests was and has been resolved as requested.
Regards N Du Plessis
Regards N Du Plessis
National Real Estate's reply03 Aug 2020, 11:41
Official
Kindly refer to our previous emails, correspondence, replies to your comments. You have made it obvious that you have a personal vendetta with NRE. If you can not state the facts, embarrassment will only follow. All your requests was and has been resolved as requested.
Regards N Du Plessis
Regards N Du Plessis
EC
Eduan CronjAA(C)'s updateReviewer Update
03 Aug 2020, 12:10Dear N Du Plessis.
I do not have a "personal vendetta" with NRE, I have a "personal vendetta" with paying for BAD service, don't you?
Your dishonest comment about me not stating the facts is a bit far fetched. Please feel free to check the multiple phone calls I made to NRE where I stated the facts(Clearly, you did not check the recordings).
Your other dishonest comment about my requests which apparently have been resolved as requested is also incorrect.
Please allow me to assist you by doing your work for you:
There seems to be a communication gap between you, your sectional title agent and Frikkie Olivier (Department head of Sectional title management). Frikkie assured me via a phone call that I will receive reference numbers for the 9+ complaints I raised about your bad service. This has not happened yet(I have been waiting for almost a month now). I had a call with Frikkie about the fact that NRE did not get back to me on the plumbing issue. Frikkie arranged for this to get resolved after I waited for more than a week without any feedback from NRE. Note that the NRE representative who phoned me today was not aware of this.
Since I have not received the reference numbers for the complaints, I am assuming that Frikkie Olivier (Department head of Sectional title management) is not a man of his word and that a **** is the Department head of Sectional title management at NRE.
The fact that the plumbing issue was ignored by NRE for almost a week shows that NRE does not care about customer service.
N Du Plessis, you have made it obvious that your internal communication is pathetic and that you do not deem it necessary to check all the facts before writing a response.
Well done in proving your incompetence.
If you can not supply paying customers with decent customer service and deliver on what you commit to, embarrassment will only follow.
I do not have a "personal vendetta" with NRE, I have a "personal vendetta" with paying for BAD service, don't you?
Your dishonest comment about me not stating the facts is a bit far fetched. Please feel free to check the multiple phone calls I made to NRE where I stated the facts(Clearly, you did not check the recordings).
Your other dishonest comment about my requests which apparently have been resolved as requested is also incorrect.
Please allow me to assist you by doing your work for you:
There seems to be a communication gap between you, your sectional title agent and Frikkie Olivier (Department head of Sectional title management). Frikkie assured me via a phone call that I will receive reference numbers for the 9+ complaints I raised about your bad service. This has not happened yet(I have been waiting for almost a month now). I had a call with Frikkie about the fact that NRE did not get back to me on the plumbing issue. Frikkie arranged for this to get resolved after I waited for more than a week without any feedback from NRE. Note that the NRE representative who phoned me today was not aware of this.
Since I have not received the reference numbers for the complaints, I am assuming that Frikkie Olivier (Department head of Sectional title management) is not a man of his word and that a **** is the Department head of Sectional title management at NRE.
The fact that the plumbing issue was ignored by NRE for almost a week shows that NRE does not care about customer service.
N Du Plessis, you have made it obvious that your internal communication is pathetic and that you do not deem it necessary to check all the facts before writing a response.
Well done in proving your incompetence.
If you can not supply paying customers with decent customer service and deliver on what you commit to, embarrassment will only follow.
EC
Eduan CronjAA(C)'s update03 Aug 2020, 12:10
Reviewer Update
Dear N Du Plessis.
I do not have a "personal vendetta" with NRE, I have a "personal vendetta" with paying for BAD service, don't you?
Your dishonest comment about me not stating the facts is a bit far fetched. Please feel free to check the multiple phone calls I made to NRE where I stated the facts(Clearly, you did not check the recordings).
Your other dishonest comment about my requests which apparently have been resolved as requested is also incorrect.
Please allow me to assist you by doing your work for you:
There seems to be a communication gap between you, your sectional title agent and Frikkie Olivier (Department head of Sectional title management). Frikkie assured me via a phone call that I will receive reference numbers for the 9+ complaints I raised about your bad service. This has not happened yet(I have been waiting for almost a month now). I had a call with Frikkie about the fact that NRE did not get back to me on the plumbing issue. Frikkie arranged for this to get resolved after I waited for more than a week without any feedback from NRE. Note that the NRE representative who phoned me today was not aware of this.
Since I have not received the reference numbers for the complaints, I am assuming that Frikkie Olivier (Department head of Sectional title management) is not a man of his word and that a **** is the Department head of Sectional title management at NRE.
The fact that the plumbing issue was ignored by NRE for almost a week shows that NRE does not care about customer service.
N Du Plessis, you have made it obvious that your internal communication is pathetic and that you do not deem it necessary to check all the facts before writing a response.
Well done in proving your incompetence.
If you can not supply paying customers with decent customer service and deliver on what you commit to, embarrassment will only follow.
I do not have a "personal vendetta" with NRE, I have a "personal vendetta" with paying for BAD service, don't you?
Your dishonest comment about me not stating the facts is a bit far fetched. Please feel free to check the multiple phone calls I made to NRE where I stated the facts(Clearly, you did not check the recordings).
Your other dishonest comment about my requests which apparently have been resolved as requested is also incorrect.
Please allow me to assist you by doing your work for you:
There seems to be a communication gap between you, your sectional title agent and Frikkie Olivier (Department head of Sectional title management). Frikkie assured me via a phone call that I will receive reference numbers for the 9+ complaints I raised about your bad service. This has not happened yet(I have been waiting for almost a month now). I had a call with Frikkie about the fact that NRE did not get back to me on the plumbing issue. Frikkie arranged for this to get resolved after I waited for more than a week without any feedback from NRE. Note that the NRE representative who phoned me today was not aware of this.
Since I have not received the reference numbers for the complaints, I am assuming that Frikkie Olivier (Department head of Sectional title management) is not a man of his word and that a **** is the Department head of Sectional title management at NRE.
The fact that the plumbing issue was ignored by NRE for almost a week shows that NRE does not care about customer service.
N Du Plessis, you have made it obvious that your internal communication is pathetic and that you do not deem it necessary to check all the facts before writing a response.
Well done in proving your incompetence.
If you can not supply paying customers with decent customer service and deliver on what you commit to, embarrassment will only follow.
National Real Estate's replyOfficial
03 Aug 2020, 12:32As previously stated, you are most welcome to make and appointment with myself whereby we can sit as professionals and sort your concerns out. We do not work on a ticket system but as stated before, all your queries, requests has been attended. Regards N Du Plessis
National Real Estate's reply03 Aug 2020, 12:32
Official
As previously stated, you are most welcome to make and appointment with myself whereby we can sit as professionals and sort your concerns out. We do not work on a ticket system but as stated before, all your queries, requests has been attended. Regards N Du Plessis
EC
Eduan CronjAA(C)'s updateReviewer Update
03 Aug 2020, 13:00Dear N Du Plessis.
Are you seriously not going to reply to a single point I raised in my previous reply?
You are welcome to call me and arrange for a meeting.
Please feel free to provide a justification for your bad internal communication and the fact that your Department head of Sectional title management is not a man of his word.
Since you are now claiming that you are a professional, you would know that when one makes dishonest statements like you made on this ticket as well as previous tickets, the decent thing to do would be to admit one's mistake and apologize.
Are you seriously not going to reply to a single point I raised in my previous reply?
You are welcome to call me and arrange for a meeting.
Please feel free to provide a justification for your bad internal communication and the fact that your Department head of Sectional title management is not a man of his word.
Since you are now claiming that you are a professional, you would know that when one makes dishonest statements like you made on this ticket as well as previous tickets, the decent thing to do would be to admit one's mistake and apologize.
EC
Eduan CronjAA(C)'s update03 Aug 2020, 13:00
Reviewer Update
Dear N Du Plessis.
Are you seriously not going to reply to a single point I raised in my previous reply?
You are welcome to call me and arrange for a meeting.
Please feel free to provide a justification for your bad internal communication and the fact that your Department head of Sectional title management is not a man of his word.
Since you are now claiming that you are a professional, you would know that when one makes dishonest statements like you made on this ticket as well as previous tickets, the decent thing to do would be to admit one's mistake and apologize.
Are you seriously not going to reply to a single point I raised in my previous reply?
You are welcome to call me and arrange for a meeting.
Please feel free to provide a justification for your bad internal communication and the fact that your Department head of Sectional title management is not a man of his word.
Since you are now claiming that you are a professional, you would know that when one makes dishonest statements like you made on this ticket as well as previous tickets, the decent thing to do would be to admit one's mistake and apologize.