MH
Martina H

1 reviews | Active since May 2016

11 Jul 2020, 11:37

87 years in business, Really... Terrible service etc

Responsiveness, Value If there were any more things I don't like about this company, I would have picked them!!! They didn't get back to me once, I had to keep calling them to find out how far they are with things that should have been settled in the first week or two. It has now been six weeks already and nothing from them. I paid my rent for a couple of months ahead, including electricity and they never 'loaded' the payments, that is incompetence . They had my electricity switched off, because 'they' didn't load payments and never sent me a bill either, I went with this company because they have been around for ages and I thought they could be trusted and that their systems will be in place, but NOPE, none so far. National real estate is most definitely not the company i thought they would be, with so many years experience... I expected them to know what they're doing, don't advertise one thing and not deliver on it.

0
Replies (6)
National Real Estate
National Real Estate's reply11 Jul 2020, 11:44
Official
Good day  We pride ourselves with good customer service and it is very disappointing to read your complaint.  Please revert as to your contact details in order for me to give attention to your complaint immediately.  Kind regards Nelize Du Plessis
MH
Martina H's update11 Jul 2020, 12:23
Reviewer Update
Martina *** Heuwelsig property
National Real Estate
National Real Estate's reply13 Jul 2020, 08:11
Official
Good day
Please note that we have rep**** to your review and email was sent to your private hotmail address.  Kindly phone me if you are still dissatisfied or have any further questions.  Kind regards Nelize Du Plessis
National Real Estate
National Real Estate's reply13 Jul 2020, 08:31
Official
Good day
We are happy to have resolved the issue and do apologize again for the inconvenience caused.
Regards Nelize Du Plessis
MH
Martina H's update13 Jul 2020, 08:55
Reviewer Update
Morning
Not all have been resolved... still awaiting the other issues to be completely fixed, I will post here as soon as it has been done.
So that we can see the timeline.
13/07/2020 08H55am
MH
Martina H's update15 Jul 2020, 07:29
Reviewer Update
14/07 /2020 the bath taps, shower head and toilet leak was attended to.
The washing machine water outlet was also attended to.