National Property Solutions Managing Agent managing Greenfield South Estate in Fleurhof

I underwent some problems during the month of December and i was unable to fulfill my financial commitments to the Managing agent of our apartment complex . I was aware that my payment for December was overdue which i planned to settled with my bonus received at the end of December. I proceeded to pay the outstanding for December and January on the 2nd of January 2020, the payment was made from a standard bank account and took a day to reflect in the recipients account. Today i received an sms stating that i am in arrears and my account has been handed over. I called in to national property solutions in order to find out why i was handed over and to get assistance on the matter and the lady who answered my call was very rude and short off with me. I contacted your department for help and Nelisha Maduiay was adamant and continued to speak over me, she advised that regardless of the payment made, i would still need to pay the debt collector which i do not understand as i have paid the levies inclusive of the late interest fees she insisted i must contact the debt collector to get a settlement amount at the same time she confirmed that my payment is reflecting so i was very confused about who i owe money too because the payment was made. This was the first time i was late with the payment on this account, I try my utmost best to ensure that all my accounts are paid within the stipulated time frame as i try to keep a clean credit record, however i am only human and i do experience problems. I really do not appreciate the attitude that Nelisha Madulay gave me, i am a client and i was calling in for Help not to be intimidated and pushed around and humiliated in such a manner.