National letting, the perfect company to use when you want rob n rip your tennants off

To my utter regret i purchased an apartment in a new development by calgro m3. The apartments n buildings were poorly constructed, using cheap materials n fixures. The toilet started leaking within months of occupation, to say the least. After numerous complaints n call out requests the matter was attended to 1 year later, n now they want to hold me liable for the water which was wasted, I had the pleasure of dealing with the xtremely unprofessional and unpleasant Alta van Heerden, who takes no accountability and is not willing to apologize or acknowledge when at fault. They are quick to issue warnings and fines and hand matters over to debt collectors but dont have the decency to apologize when at fault or actually perform due diligence or investigate or call and speak to clients before taking 'action'. An abuse of power, totally disgusted with approach of national letting and ther staff when dealing with matters.