Terrible service

I switched from Debt Rescue to this company as I've payed all my debt off more than a year ago and they couldn't get me clearance. This company promised that everything will be sorted within 21 days. Is been 3 months down the line and I don't get any response from them when contacting. Before I payed the fee they where answering my questions almost immediately or definately the same day. No I get no response. This is a terrible company to trust with your debt review process