1 reviews | Active since Dec 2019
No help with Debt Review Clearance as promised
In February I signed up for debt review removal with NITCC. I chose the option to pay over three months which I completed in April. Every month after the debit order went off my account all I received was a confirmation that the payment has been received. No feedback, no report, nothing on the progress of my case nothing. To date I have not had one mention of where they are on my case, all I know is that they received my file. Not even sure from where, but that was the first and only feedback I received in the beginning. They put me in a WhatsApp group with several of their colleagues and I was promised communication of which I still did not get any. I asked several times on the group for feedback or progress which was met with no response. I exited the group as it was serving me no purpose as the bank already notifies me that the debit order went off my account I did not need a WhatsApp group for that update. This process was to take three months from Feb to April April is about to end. This is frustrating as I am already in a desperate situation and they are not being helpful and I have paid them. I would like to demand a refund so I can go to another company that may be able to assist me more efficiently.
Your date of clearance is confirmed and now your file is in drafting and your final clearance with service to the bureaus will be sent on the 21st APRIL 2023.💃💃💃😁😁😁
PS:Please allow 48 hours delay for this to be sent to you as we send it to the credit bureaus and Providers First!
Please note the Purpose of the WhatsApp Group Tasks are now up to date - The Next communication or acknowledgement will only be around the 25th OF APRIL when your clearance is issued. Should you have a new enquiry or question. I ask if you can please contact ***, if you can not get through or its after hours please sms *** & *** so you can get clarity and avoid any misunderstanding.
Thanking you in advance
[11:47, 23/04/2023] NITCC: On the 12th of April this was the message sent to you, unfortunately the team did not identify that you were no longer on the group🙏
[11:48, 23/04/2023] NITCC: But youe file is completed now and you due to receive clearance by Tuesday
[11:49, 23/04/2023] NITCC: Sorry for the way you felt but nothing has taken longer then it was told to have done , upon 10 business days of last receipt sent your clearance date was confirmed 🙏
[11:56, 23/04/2023] +***1: Thank you
Your date of clearance is confirmed and now your file is in drafting and your final clearance with service to the bureaus will be sent on the 21st APRIL 2023.💃💃💃😁😁😁
PS:Please allow 48 hours delay for this to be sent to you as we send it to the credit bureaus and Providers First!
Please note the Purpose of the WhatsApp Group Tasks are now up to date - The Next communication or acknowledgement will only be around the 25th OF APRIL when your clearance is issued. Should you have a new enquiry or question. I ask if you can please contact ***, if you can not get through or its after hours please sms *** & *** so you can get clarity and avoid any misunderstanding.
Thanking you in advance
[11:47, 23/04/2023] NITCC: On the 12th of April this was the message sent to you, unfortunately the team did not identify that you were no longer on the group🙏
[11:48, 23/04/2023] NITCC: But youe file is completed now and you due to receive clearance by Tuesday
[11:49, 23/04/2023] NITCC: Sorry for the way you felt but nothing has taken longer then it was told to have done , upon 10 business days of last receipt sent your clearance date was confirmed 🙏
[11:56, 23/04/2023] +***1: Thank you