National ITC Consulting poor services

I am struggling with NITC I joined them last year June/July 2022 hoping to be assisted on removing debt review flag on my account, till now i have not been assisted, recently the Agent advised me to open an account so that my score can increase from 660 to a more favourable score, but how can i do that if they have not cleared my name on debt review, why would an agent advise me like that, on top of that no clear communication is provided to me or any accurate feedback, i always have to call when i need an update, the update is always the same that they waiting for NCR to clear my name, no clear feedback is given to be, I thought I would have been assisted but they have failed me, i am not sure why these companies are making false promises to us, when they know they cannot assist us or provide clear communication and weekly updates to us!!

This is so stressing. can NITCC help me please or refund me to look elsewhere for assistance.