Didn't get what I was promised

I signed up in May 2023 and was promised I will be removed from debt review and all prescribed debt will be written off in 40days. In Dec 2023 I received a clearance letter that I was removed from debt review and they promised me that the prescribed debt will be removed and my credit score will improve but ever since I've been waiting for them, no answer on whatsapp and the landline doesn't work either. I had so much faith in them but now I'm so angry coz they don't get back to me and my life is a mess. When I called in Jan 2024 they told me all consultants were fired and that everything will be running smooth now. I'm still waiting and there's no answers I want what they promised me since I've paid for the service but no help at all. It will really help if somebody can get back to me and finish the process please.