Broken promises and pathetic service

I have paid this company R3000 rand in February this year. They promised that they will submit documentation and clear my listings on all major bureaus. They told me my clearance process will be completed in April. I waited and nothing happened. They staff keep ignoring my messages and they don't respond. I keep wasting my money, time and effort by messaging, calling and messaging. They promised me a service but after I paid they ignore me and don't communicate. Worst customer service experience ever. Pathetic people skills . I regret making a decision to trust this company. I want a refund.