bad service

good day,

in 2019 i app**** for housing subsidy and i was approved in 12 November 2019 the grant latter was emailed to me and when i do follow up on payment i was told it was still awaiting payment till today ,i tried calling them they busy transfering me from one extantion to another and they stopped answering the phone i dont for how many years should i wait for payment to be made.