Very Frustrated !!!

We went for covid 19 testing on the 23 June 20 first of all the lady that asissted us was not helpful at all she treated us as if we have some sort of disease. I informed her that our medical aid will cover the costs but refused she said that they only accepts cash so we paid the R2550.00 yet they still claimed the money from our medical aid so this is the issue we are struggling to claim our money back it's a struggle to get through the accounts department eventually when I got through they cant allocate the payment i have struggled sins June with them not allocating is really not my problem i want my money back ASAP!!!!! They better sort this out