****ty servce

So i went to the clinic and took blood tests and after that they gave me a 6 month treatment(ARV) then advised if i need my results i must just call , i did that but i'm refused them they literally said i should ask my doctor or nurse for them even though i specifically explained that i'm not going to be there for the next 6 months, so now i must travel to Melville when i should be going to work so i can get my results , how is this fair?