RUDE AND UNPROFFESIONAL SENIORS AT NHLS

Re : Refund query for Salmon Appies

I want to express my frustration and disappointment to NHLS , especially the consultants I spoke to this morning. Vhutshilo Mukwebo and Sakhele whom I did not get the surname. We waited for the refund of R1500 for Salmon Appies that is my Brother, from January and every time we call, we are sent from pillar to post. Vhuthshilo is at accounts department so I hear and she wanted to know who transferred me to her, I find that very upsetting since she was not concern about the query she just wanted to know who and why was I transferred to her with a rude tone. That is when I insisted to speak to Sakhele he took my details and advised he is investigating on the matter, and he will call in 30 minutes. Its 13:00 right now, and I Spoke to him at 11:00. When I informed Sakhele that “I HOPE HE COMES BACK TO ME IN 30 MINUTES AS PER HIS PROMISE” He then said to me I can’t say that to him since it’s the first time I talk to him ...I really find that so horrible coming from a senior. Considering the wait in this matter, No sympathy and no Empathy.