Poor customer service / different information given through

<p>To make a long story short. NHLS keeps on sending me sms's about an account that has not been paid. After I tried calling 3 times in a week and no answer, I got hold of them speaking to the consultant she said the payment is outstanding. I asked for a statement to be mailed to me, no mail was sent. Then they called again and said the account needs to be paid, I again explained that I need the statement because to my knowledge everything is paid. Straight after the call, I got an sms that said - Thank you for your payment on your NHLS acc. And since I have received another 2-3 sms's with the same message. This is now ridiculous! They must check their records and stop bothering me. </p>