Nhls don't care about clients and don't answer their phones

These guys really don't care about clients and service

I called in Jan to set an appointment for a DNA test, they don't answer they calls, finally in Feb I managed to get my call answered and got an appointment for April after waiting so long, finally I had my tests done and had to wait 6 months for results, but as is my son who's turning 1 year old still has no birth certificate due to his mother being foreign, I call daily to try and get results or feedback on my paternity test done so I can get a birth certificate for the little man, no response on their phones, it's almost a year of waiting, not sure why we are referred to them and we cvant go to Lancet and get our DNA done there