Poor service

i contacted the National geographic call centre ***in South Africa after trying to place an order for a gift subscription in March. After much frustration and several phone calls, they were able to trace the order placed and provide me with my account details and confirm that the order was placed. I was however advised that the first subscription would only be delivered in May, two months after the order was placed. In May I contacted them and was advised it would be here by the 15th May. Today is the 21st and nothing has arrived as yet. I called the call centre and spoke to Elizabeth and was advised that she will have to sent through the order request again and this will take two to three weeks for delivery. Alternately I can follow up with post office like their other clients especially because of the strikes in South Africa. This is terrible service, it's something I paid for and now I have to follow up and wait for delivery again.