Worse than a waste of time

I spent months waiting for updates on my case, checking in regularly and receiving no new information. I subsequently found out that my case was given to someone who immediately thereafter went on leave for over a month. His case load was not handed over to anyone else during that time.

When he got back he shared an "update" from the insurer that was over a month and a half old and was not any new information as they had already offered me that option which I had included in my original case complaint to the NFO.

In short as a result of complaining to the NFO I have been left without transport for months, continued to have to pay my insurance premiums, and my car has been rotting in a salvage yard probably having the full tank of fuel siphoned off and the tires and battery rotting.

This whole process has been degrading, enraging and frustrating and the staff at this office, are stupid, uncaring and *********** to an unbelievable level.