UNHAPPY CLIENT

I have contacted them in March and they advised they can assist me and I received a reference number. Whatever documents and forms they asked me to give them, which I did and I did contact them to ask if they received my documents and they advised they did. I was told it takes 21 days. I have spoken to many people (Kedibone, Nthawthu, Chantal, Clinton, Quinton)ALL advised me that they will give Selinah Zwane my message and she will contact me, she is assigned to my matter. I phoned last week Monday and I was told Selinah is on leave and will be back on the 1st July and will advise her to call me. I did send her numerous emails and no response. I have only 1 email address and 1 contact number and no one has responded. This was supposed to be the Ombudsman to assist clients, but there is no joy at all I need a response urgently.