Ombudsman Unfair Decision

Hi, I wish to share my dissatisfaction with the OMBUDSMAN for short term insurance.

During the storms in January 2024 my boundary walls at my residence got badly damaged. I logged a claim with my Insurer immediately. The came to my home and assessed etc and all was good. Months went pass and there was no settlement, I took this matter up with the Ombudsman NFO, on a weekly basis I was following up and Hollard did not respond. 8 Months later Hollard responded with a rejection letter. The ombudsman sides with the insurer, however all my facts are in order.

My insurer (Hollard) took 8 months to decline my claim after numerous emails. They even did not respond to the Ombudsman and yet the Ombudsman finds favour on their doggy rejection.

We as the public are aware that insurers pay a fee to the Ombudsman however the Ombudsman should fight in our favour.