No Case Number Issued for 2 weeks after my complaint.

I've been de*****ed, all my bank accounts were emptied and Standard bank and ABSA don't want to take responsibility for the *****, SAPS cases were opened, I've responded in time. I'm waiting currently two weeks for the NFO to sent me a case number after I've emailed them twice my complaint and a response email was sent back to me. I'm very disappointed, it's like *****sters has more rights than we have, and I believe Banking Apps is not safe, as per this incident.