NL
Nthabiseng L
1 reviews | Active since Dec 2019
16 Oct 2025, 10:25
No Assistance from the NFO
Utterly Frustrated!
I have an issue with Sanlam Gap which I escalated to the NFO. The lady assigned to my case closed it after Sanlam Gap confirmed that they will pay my claim. Months have passed since I initially submitted the claim and now it is almost a month since contact the NFO and my case has not been resolved!
I have asked for them to re-open the case and escalate it, however when I call this has not been done! I get told that someone will call me back and I have reached a point where I can no longer trust anything that is said to me. I am so defeated and frustrated with these two entities who have no care whatsoever to assist clients!
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National financial ombud scheme South Africa (NFO)'s replyOfficial
20 Oct 2025, 16:30Dear Nthabiseng,
Thank you for your review.
In line with our internal procedures, your feedback has been formally recorded and your concerns have been duly noted.
Please be advised that the matter has been escalated to the relevant manager for further attention.
Our office will provide feedback once the necessary internal review has been completed.
Our office will provide feedback once the necessary internal review has been completed.
We appreciate your patience and thank you for bringing this to our attention.
Kind regards,
National financial ombud scheme South Africa (NFO)'s reply20 Oct 2025, 16:30
Official
Dear Nthabiseng,
Thank you for your review.
In line with our internal procedures, your feedback has been formally recorded and your concerns have been duly noted.
Please be advised that the matter has been escalated to the relevant manager for further attention.
Our office will provide feedback once the necessary internal review has been completed.
Our office will provide feedback once the necessary internal review has been completed.
We appreciate your patience and thank you for bringing this to our attention.
Kind regards,