NFO/NFOSA LACK OF COMMUNICATION AND URGENCY | Extremely Dissatisfied

In February 2024, we escalated a dispute we had with King Price Insurance to the Ombudsman for Short Term Insurance (OSTI). Communication regarding the complaint took place between us and the insurer through the ombudsman. In June 2024, the case was reassigned to an adjudicator from the National Financial Ombud Scheme (NFO or NFOSA). In July 2024 we were informed that the “office is still busy with the matter.”

We have attempted to raise several adjacent issues that require the ombudsman’s intervention. In October 2024, we were informed that the “matter is receiving attention” and is “under review”. In December 2024, we attempted to find out how far the matter is and the only update we received was that the “matter is currently with adjudicator”.

We have been without a vehicle for over a year now (the vehicle was towed on the 19th of December 2023 – to be assessed) and the ombud has refused to offer a timeline, a progress report, or any sort of feedback to indicate how far the matter is. Reference Number: M336/24