1 reviews | Active since Feb 2026
NFO no function in SA
So fortunate - after more than a year the NFO contacted me.
A bank has ****** money from me Oct 2025. I immediately requested support from NFO as the matter was in dead lock with the bank. From correspondence, after a year, NFO not able to offer any support. I have to contact the bank. See e-mail attached. They do not have any function in SA.
The primary purpose of the NFO is to resolve consumer complaints against financial service providers. The financial service providers within the NFO's jurisdiction are those provided by our Participants, who comprise: Banks; Credit Providers; Short-Term Insurers (Non-Life Insurance); Long-Term Insurers (Life Insurance). Please contact the bank/insurer/creditor company to assist.
Dear Mr. Heydenreich,
Thank you for bringing your concerns to our attention.
We acknowledge receipt of the feedback you shared on HelloPeter.
Please note that your matter has been referred to the relevant team for review.
You will receive further communication from our office once the allocated adjudicator has assessed the information and is ready to engage with you.
We appreciate your patience while we work through the necessary steps.
Kind regards,
Dear Mr. Heydenreich,
Thank you for bringing your concerns to our attention.
We acknowledge receipt of the feedback you shared on HelloPeter.
Please note that your matter has been referred to the relevant team for review.
You will receive further communication from our office once the allocated adjudicator has assessed the information and is ready to engage with you.
We appreciate your patience while we work through the necessary steps.
Kind regards,