NFO is biased against consumers

Item: National financial ombud scheme South Africa (NFO)
Rating: 1
Author: Tebogo M

The NFO does t care about the consumers they give priority to the banks. I got ****med on my FNB account, FNB said it’s not negligence on their part i authorised the payment. I opened a case with the NFO they took FNB side. Who is supposed to assist the consumer when bodies like the NFO don’t even care?

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Replies (1)

National financial ombud scheme South Africa (NFO)'s replyOfficial

01 Dec 2025, 08:04

Dear Tebogo,

Thank you for your review.

In line with our internal procedures, your feedback has been formally recorded and your concerns have been duly noted.

Please be advised that the matter has been escalated to the relevant manager for further attention.

Our office will provide feedback once the necessary internal review has been completed.

Thank you for bringing this matter to our attention.

National financial ombud scheme South Africa (NFO)'s reply01 Dec 2025, 08:04

Official

Dear Tebogo,

Thank you for your review.

In line with our internal procedures, your feedback has been formally recorded and your concerns have been duly noted.

Please be advised that the matter has been escalated to the relevant manager for further attention.

Our office will provide feedback once the necessary internal review has been completed.

Thank you for bringing this matter to our attention.