NFO is bank-funded and often dismisses strong evidence.

Absa Bank Home Insurance and the Ombudsman did not provide a comprehensive assessment of my claim following a major hail storm in the Montana and Sinoville areas.

The assessment, including the review conducted at NFO level (Mr Brian Mukoki), was based on an incomplete report that did not properly address all affected areas of the property or the full extent of the storm damage.

Key evidence, including photos showing the condition of the main roof after repair and cleaning, was not adequately considered.

The storm caused widespread damage in the surrounding area, including to my property, which was reported by the tenant and property management company. Broken windows were recorded, and roof damage.....

Delays in attending the property resulted in additional damage while the property remained exposed.

The conclusion that the damage was due to wear and tear does not align with the documented maintenance history or the evidence provided.

Overall, I do not agree that a full and fair assessment was conducted.

I am willing to revise my review if a proper and comprehensive reassessment is conducted.