MM
Molau M
1 reviews | Active since Jun 2016
12 Apr 2026, 07:52
National Financial Ombudsman is useless
Logged case *** in November 2025, handled by Anthony Kgafe of the new complaint unit (credit division) and he briefly assessed the claim and escalated for investigation....I have been awaiting investigation since January 2026, and we are in April 2026 they are still investigation a simple claim "my Edgars account was over charged and Edcon doesn't want to refund"
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National financial ombud scheme South Africa (NFO)'s replyOfficial
14 Apr 2026, 07:54Dear Mr. Sebati,
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
We acknowledge receipt of the feedback you shared on HelloPeter.
Please note that your matter has been referred to the relevant team for review.
You will receive further communication from our office once the allocated adjudicator has assessed the information and is ready to engage with you.
Please note that your matter has been referred to the relevant team for review.
You will receive further communication from our office once the allocated adjudicator has assessed the information and is ready to engage with you.
We appreciate your patience while we work through the necessary steps.
Kind regards,
National financial ombud scheme South Africa (NFO)'s reply14 Apr 2026, 07:54
Official
Dear Mr. Sebati,
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
We acknowledge receipt of the feedback you shared on HelloPeter.
Please note that your matter has been referred to the relevant team for review.
You will receive further communication from our office once the allocated adjudicator has assessed the information and is ready to engage with you.
Please note that your matter has been referred to the relevant team for review.
You will receive further communication from our office once the allocated adjudicator has assessed the information and is ready to engage with you.
We appreciate your patience while we work through the necessary steps.
Kind regards,