National financial ombuds must be responsive

Ombuds like the NFO are creations of government uding taxpayers money. The bureaucracy and laziness sets in and they neglect the consumers they should serve. I have complained and sent emails to the NFO and they don't even acknowledge. Try calling and the phone rings. Government needs more structures like small claims court....that works. Shut down some useless ombudsperson that exist. The ombuds are not accountable to anyone. Who regulates these ombuds