National Financial Ombud Scheme South Africa Undue Delay

Currently having a terrible experience with this ombudsman regarding a complaint laid against Vodacom Insurance, reference ULC ***. I am not sure if perhaps the NFO are understaffed, however, it has already been over two months since the matter was first reported to them. We have reported much larger cases/complaints to the Ombudsman in the past where the service was better and turnaround time was much faster. The NFO has advised me that there is currently no confirmed timeframe within which my complaint will be finalized. It is a smaller case that is clear cut so I am not sure what justification there may be for the time delay, let alone the reasoning behind offering no timeframe at all? I am unsure as to whether this Ombud is capable of protecting the consumer/complainant as unreasonable time delays cost the complainant/consumer dearly. The regulatory body needs to impose some form of framework that provides timelines for resolution.