mH
mahdi H
1 reviews | Active since Aug 2022
17 Sept 2025, 02:38
If you are confident with your case, go to the lawyers, not NFO.
Absolutely useless.
I have strong evidence for a really obvious case. Capitec bank refused to provide service to a PR holder. And they want letter of naturalization!! Which is impossible to obtain from home affairs. (After opening the account for a couple of weeks and confirming with home affairs with fingerprint, they suddenlyrememberedthat they need the document)
YOUR COMPLAINT AGAINST Capitec Bank Ltd CASE REFERENCE NUMBER: ***
I presented them even the recorded voice of my communication with the bank, yet their final answer was that the bank HAS THE RIGHT to terminate and close my account and requiring the letter of naturalization is acceptable!!
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National financial ombud scheme South Africa (NFO)'s replyOfficial
18 Sept 2025, 13:27Dear Mr Hoseini,
We acknowledge receipt of your review and thank you for taking the time to share your feedback.
In accordance with our internal procedures, your review has been formally registered.
We note your dissatisfaction with the outcome of your complaint, and the matter has been escalated to the relevant manager for further attention.
You can expect to be contacted expeditiously.
National financial ombud scheme South Africa (NFO)'s reply18 Sept 2025, 13:27
Official
Dear Mr Hoseini,
We acknowledge receipt of your review and thank you for taking the time to share your feedback.
In accordance with our internal procedures, your review has been formally registered.
We note your dissatisfaction with the outcome of your complaint, and the matter has been escalated to the relevant manager for further attention.
You can expect to be contacted expeditiously.