I lodged a complaint with the National Financial Ombud Scheme (NFO) regarding my late father’s Channel2U / Sanlam Developing Markets life insurance policy (Policy ***4)

I lodged a complaint with the National Financial Ombud Scheme (NFO) regarding my late father’s Channel2U / Sanlam Developing Markets life insurance policy (Policy ***4). My case was allocated to Investigator Nikelwa Tolashe, and I submitted all requested evidence, including policy documents and proof of premium payments. Despite this, I have not received any update on the outcome. It has been a long time since the matter was allocated, and there has been no communication regarding progress or resolution. I am extremely frustrated with the lack of response, given the importance of this claim and the delays caused by the insurer. NFO should provide timely updates and ensure that complaints are handled efficiently and fairly.