I am very disappointed with the way NFOSA, through investigator John Theunissen, handled my complaint

I am very disappointed with the way NFOSA, through investigator John Theunissen, handled my complaint. I was referred to NFOSA by Auto & General to resolve my matter. However, after submitting full evidence, NFOSA dismissed my complaint, stating that they are not a judicial body and therefore cannot take the matter further. This is confusing and unjust, especially because they were presented as the official body to assist consumers when insurers reject valid claims. NFOSA ignored critical issues such as lack of proper cancellation notice, failure to notify the beneficiary, and misapplication of prescription law. Instead, they accepted system-generated letters from 2011 without proof of delivery and closed the file without properly applying legal and fairness principles. This has left me without proper recourse and feeling that NFOSA did not protect my rights as a consumer or beneficiary. Their process was neither fair nor thorough.