HOLLARD AND THE OMBUDSMAN IN 1 TEAM RESIDENTS AND COMMUNITY ARE ******

This is now Scarier than we all thought it would be, Hollard is my short-term insurer for many years. Due to the storms in KZN (Twice) my vehicle and Boundry Walls got damaged. NFO Reference ***.

The below matter was raised to the Ombudsman NFO - *** as well. 7 Months later after much pressure HOLLARD INSURANCE responded with a rejection letter of which i contested with valid legit points as per Lucky from the Ombudsman Team NFO Hollard should have responded on the 22/08/2024 which is 8 Months later. Today being the 02/09/2024 9 Months later no one has responded.

The scheme is the Insurer in this case HOLLARD or any similar insure pays the Ombudsman a fee and that is how the Ombudsman operates and survive, so for 9 MONTHS now non of these parties can settle my claim, so who is fooling who if both teams are batting for the same side.

All feedback was responded with legitimate facts of which i assumed OUR fair ombudsman will see favour however null and void.

Even if any individual, community, rich or poor Googles it clearly states :

How long does an insurance company have to investigate a claim in South Africa? Insurance companies have 15 days after accepting the claim information to make a decision on it. That decision may include denying or accepting the claim. If they deny it, they must tell you why. If they accept it, that does not mean the insurance company will give you all of the compensation you have requested. Not responding to a claim can be seen as a breach of your insurance contract. This can lead to legal actions against you. Beyond the immediate financial implications, legal actions can harm your reputation, On the 13/01/2024 we experienced an unprecedented storm in the KZN region which damaged a lot of Individuals’ belongings. My building was also damaged as a result, in particular my Boundary Wall, which is on my property. The wall cracked all the way through as well as parted in some areas. Following this I lodged a claim with my insurer who appointed an assessor to verify and validate my Claim whom only came out on the 31st /01/2024. I provided all quotations for repairs as requested of which I will attach for your reference. When the assessor came out, he verified all the damages as well As went through the plans and engineers’ requirements. He advised me at that point that all was in order and the structure and the wall is as per specification. Bear in mind the wall was constructed +/- 25 years ago, when the property was developed. I purchased the house +/- 3 years ago. The report was sent to the insurer a month or more later, leaving me in a compromised situation. My concern is security and the safety of my family and neighbors with the wall in the current state, In a nutshell they looking and sorting after loop holes for them not to pay or repair. With my vehicle claim they paid out due to water damage from the same storm BUT the premium of my other vehicles went up by 50%. This was not an accident it was a natural disaster that occurred.