Frozen FNB business account

Dear Sir/Madam,

I am writing to follow up on my complaint regarding my FNB business account ending 8443, which was frozen around 2 September 2025 and placed under investigation by the bank.

Since submitting all requested information and documents, I have not received any further update, resolution, or explanation from FNB regarding the status of the investigation. My account has now been inaccessible for several months, preventing me from operating my business and accessing my funds.

Recently, I began receiving automated SMS messages from FNB stating that I “have not used the account since 2 September 2025”. These messages are inconsistent with the fact that the account is frozen and under review, and no formal communication has been provided to me by FNB.

I kindly request the Ombudsman to intervene again and assist in: 1. Obtaining a clear update from FNB regarding whether the investigation is still ongoing or has been finalised. 2. Confirming whether the restriction on the account remains in place, and if so, why. 3. Requiring FNB to provide written reasons, findings, or outcome of the investigation. 4. Ensuring that FNB communicates the required next steps, if any.

The prolonged lack of communication has caused significant financial and personal hardship. I respectfully request urgent assistance in obtaining clarity.

Thank you for your help.

Kind regards, Keamogetswe Matseoane Reference Number: *** Contact: *** Email: ***