KM
Kaylen M
1 reviews | Active since Feb 2021
18 Mar 2026, 06:12
Fnb and NFO working together and not helping the people
****mers working for the banks. They never respond and emails bounce back but after 2 days never answer there phone...Andni have been informed my case with Fnb have been revered to them now no response for 2 months
Helpful (0)
Replies (4)0
Replies (4)
National financial ombud scheme South Africa (NFO)'s replyOfficial
19 Mar 2026, 07:52Dear Kaylen,
Thank you for reaching out to us, we acknowledge receipt of your review.
We would also like to clarify that the National Financial Ombud (NFO) and the FAIS Ombud are two separate organisations that handle different types of financial complaints.
The reference number you provided corresponds to a matter that appears to have been logged with the FAIS Ombud, not the NFO.
Based on the details you shared, we have not been able to trace any case under your name or with the reference number you provided within the NFO system.
If you do have a matter lodged with the NFO, kindly provide us with your NFO‑issued reference number so that we may locate your file and assist you further.
Kind Regards
National financial ombud scheme South Africa (NFO)'s reply19 Mar 2026, 07:52
Official
Dear Kaylen,
Thank you for reaching out to us, we acknowledge receipt of your review.
We would also like to clarify that the National Financial Ombud (NFO) and the FAIS Ombud are two separate organisations that handle different types of financial complaints.
The reference number you provided corresponds to a matter that appears to have been logged with the FAIS Ombud, not the NFO.
Based on the details you shared, we have not been able to trace any case under your name or with the reference number you provided within the NFO system.
If you do have a matter lodged with the NFO, kindly provide us with your NFO‑issued reference number so that we may locate your file and assist you further.
Kind Regards
KM
Kaylen M's updateReviewer Update
19 Mar 2026, 12:08*** This lady informed me that my case have been Refered to You even gave me your email Adress and phone numbers that never work I will post the whole email now
KM
Kaylen M's update19 Mar 2026, 12:08
Reviewer Update
*** This lady informed me that my case have been Refered to You even gave me your email Adress and phone numbers that never work I will post the whole email now
KM
Good day Ms. Morris,
Kaylen M's updateReviewer Update
19 Mar 2026, 12:11Good day Ms. Morris,
Please enquire with the NFO regarding your matter as it has been referred to their offices.
Their contacts details are : ***and ***.
Kind regards,
Mariandre Williams | Case Administrator
KM
Kaylen M's update19 Mar 2026, 12:11
Reviewer Update
Good day Ms. Morris,
Please enquire with the NFO regarding your matter as it has been referred to their offices.
Their contacts details are : ***and ***.
Kind regards,
Mariandre Williams | Case Administrator
National financial ombud scheme South Africa (NFO)'s replyOfficial
20 Mar 2026, 12:13Dear Ms Morris,
Thank you for your message. We acknowledge receipt of your correspondence and the information you shared.
It appears there may have been a misunderstanding regarding the referral of your matter to our office.
At this stage, we have confirmed that no case has been opened with the National Financial Ombud (NFO), as we have not received a completed application from you. Before we can register a complaint and begin assisting you, we are required to have a fully completed application form on file.
To help you move forward, an NFO application form will be sent to your inbox shortly. Kindly complete and return it to us so that we can open your case and proceed with the appropriate dispute‑resolution process.
For clarity, the correct process for lodging a complaint with the NFO is as follows:
- Complete the NFO application form in full.
- Submit all supporting documents related to your complaint.
- Once received, your case will be formally registered, allocated, and processed.
We look forward to assisting you once your completed application has been received.
National financial ombud scheme South Africa (NFO)'s reply20 Mar 2026, 12:13
Official
Dear Ms Morris,
Thank you for your message. We acknowledge receipt of your correspondence and the information you shared.
It appears there may have been a misunderstanding regarding the referral of your matter to our office.
At this stage, we have confirmed that no case has been opened with the National Financial Ombud (NFO), as we have not received a completed application from you. Before we can register a complaint and begin assisting you, we are required to have a fully completed application form on file.
To help you move forward, an NFO application form will be sent to your inbox shortly. Kindly complete and return it to us so that we can open your case and proceed with the appropriate dispute‑resolution process.
For clarity, the correct process for lodging a complaint with the NFO is as follows:
- Complete the NFO application form in full.
- Submit all supporting documents related to your complaint.
- Once received, your case will be formally registered, allocated, and processed.
We look forward to assisting you once your completed application has been received.