False Hope and Unfulfilled Promises

False Hope and Unfulfilled Promises:

A Disappointing Experience with NFO Ombudsman. I'm extremely disappointed with how NFO handled my case. They started off making me feel like they were working on it, constantly calling and assigning me to different assessors - I was hopeful. But in the end, they closed the matter without addressing the real issue I had with Clientele. I explained multiple times that their response wasn't addressing my query, but they just went silent. I'm only raising this now on Hello Peter because I recently found out about it, and I'm still feeling the injustice from both Clientele and NFO. I kept saying I can't afford to fight a big company like Clientele, but now I've got unfair treatment from NFO too. Their actions contradict their mission statement, leaving me questioning their purpose and ability to serve ordinary South Africans.