Do not count on NFOSA for speedy service

Such poor service from NFOSA. I have been in a protracted battle with Old Mutual for nearly 12 months after I discovered they were debiting a family member for a policy that was not even in his name, and had been doing it for 10 years. This despite him thinking it had been cancelled. The effort to uncover all the details and research took hours of my time but I had to try and help as the family cannot afford it and are in financial distress. Old Mutual threw every obstacle in the way and having turned to NFOSA for help, expectations were high. Yet 6 months down the line, the tired refrain of "inundated with cases", 'Huge workload", "please be patient", is now getting to be, well, really tired. If you have such a huge case load and are inundated with cases, then that shows you need more staff surely? And that the insurers are running the show? There is no need to disappoint desperate people!