Dissatisfied Outcome

I am writing to formally express my deep dissatisfaction with the outcome of case ref *** regarding my complaint against Standard Bank. I believe the decision reflects a bias in favor of the bank, and I am concerned that myside of the matter was not adequately considered. At no point during my tenure with standard bank have I ever shared my banking pin or confidential access information with anyone. The implication that access was somehow granted from myside is both inaccurate and unfair. You referenced the time i contacted Standard bank. That is correct- but I made contact immediately upon realizing I had been a victim of theft. I have vehicle tracking timestamps that clearly show when I left my vehicle and when I returned which aligns precisely with the moment, I discovered the break in. This evidence was not requested or reviewed. Furthermore, I was never contacted by your office during the investigation to provide my account, clarify facts, or respond to any claims made by the bank. This lack of engagement raises concerns about the procedural fairness. I respectfully request clarity on the following:

1: If I did not share my banking pin-which no reasonable person would-how did the perpetrators gain access to my account? 2: Why were the suspicious transactions not flagged by Standard bank, especially considering my longstanding account history and typical transaction patterns? 3: Why was I not contacted by the Ombudsman Scheme during the investigation to provide my side of the story?