Disappointing Experience with NFO's Handling of My Insurance Claim

I genuinely feel like the National Financial Ombud Scheme (NFO) is working in close collaboration with Hollard Insurance. I submitted all the necessary evidence showing how Hollard had provided unreliable and contradictory information to dispute my claim. I was hopeful that the NFO would carefully consider my evidence and take appropriate action. However, to my dismay, they completely ignored my submission and failed to address the inconsistencies in Hollard's evidence. Instead, it seemed like the NFO was more focused on supporting the insurer, disregarding the contradictions in their own evidence. It was extremely frustrating to see the NFO act more like the insurance company itself, rather than providing an impartial review.