Complaint about the Ombudsman? They should be a last resort

Item: National financial ombud scheme South Africa (NFO)
Rating: 1
Author: Pierre P

The worst service level ever. Phone dropped in ear. Rude service consultants. Logged a query in September and have not received any feedback whatsoever.

After numerous follow ups, still no joy. They literally do not assist you.

50 emails and 40 phones calls later, and no progress or responses.

Helpful (0)

Replies (1)

National financial ombud scheme South Africa (NFO)'s replyOfficial

12 Jan 2026, 13:53

Dear Mr. Pretorius,

Thank you for your review.

In accordance with our internal procedures, your feedback has been formally documented, and your concerns have been noted.

Please be advised that the matter has been escalated to the appropriate manager for further consideration.

Our office will provide feedback upon completion of the requisite internal review.

Thank you for bringing this matter to our attention.

National financial ombud scheme South Africa (NFO)'s reply12 Jan 2026, 13:53

Official

Dear Mr. Pretorius,

Thank you for your review.

In accordance with our internal procedures, your feedback has been formally documented, and your concerns have been noted.

Please be advised that the matter has been escalated to the appropriate manager for further consideration.

Our office will provide feedback upon completion of the requisite internal review.

Thank you for bringing this matter to our attention.