Appalling service from the NFOSA

I was ****med in May 2025, both Absa and Discovery bank said there is nothing they can do abd dismissed the case. I complained to the NFOSA shortly after receiving feedback from these banks. To date I have not received any feedback from the NFOSA. I was told a complaint should be dealt within 8 weeks, it's been months. Both Absa and Discovery were negligent and did not perform their due diligence on the ****med bank accounts I need some answers as all my emails are going on deaf ears. There is no contact numbers on the NFOSA emails, the contact numbers on their website is not working so I am completely left hanging.