Absolutely disgusting service.

I reached out to them for assistance as I was having trouble with a creditor.

They conducted their investigation and came back to me saying that the creditor agrees that the debt was prescribed but they cannot “force” the creditor to reach out to the bureau and have them correct the date of prescription.

What frustrates me is that they never looked at the proof that I showed them from the creditor stating the correct prescription date. Instead the person that was assigned my case told me the consumer, that I need to reach out to the bureau myself to fix this.

I contacted the bureau and they told me to revert back to the NFO because they cannot help.

I sent the NFO and email advising them of this and they have not responded, I communicated with them via WhatsApp and their customer service is just appalling to say the least. How can you respond to a WhatsApp message 24 after and when you do finally respond they just tell you to call them and not addressing anything!