Poor communication , Refund Due & extremely poor customer service - Taahir Ismael

Shocking customer service- we are waiting on the balance of our refund since 19 Aug 2026. Taahir Ismael , customer service manager does not reply to our daily emails, receptionist drops calls / sends you direct to voicemail or puts you on hold for minutes on end . We cancelled the application after NDI debited our account & did not pay creditors. The repayment breakdown was also not transparent as it did not include their admin & legal costs , nor do they explain that they will hand your account to a third party for further admin & payments . We are based in Jo’burg, their offices are in Church Street - Cape Town which makes the feedback & accountability process even more difficult as we simply can’t show up at the offices to demand accountability. Taahir ignores all our emails. Receptionist fonts transfer calls , they simply ask for your ID no & note that they will request a call back . Tahoe still has not called us .. it’s been over 3wks . Then the sheer incompetence of this company, they call this morning to advise that they have not received our payment? How ? When the application was cancelled at the beginning of Aug 2026 and forms submitted for a refund , partial refund given and follows up for balance to be paid are ignored . DO NOT SIGN UP WITH THIS COMPANY!!! TAAHIR ISMAEL IS THE CUSTOMER SERVICE MANAGER IN CHARGE OF OUR PORTFOLIO .