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I would like to voice my complaint on Hello Peter as I have tried numerous times to phone and have emailed the National Dept Intervention with no response on my issue:

I phoned the National Dept Intervention in June 2023 to enquire regarding their process as I wanted to make assistance of their help. One of my first questions was what fees they will change me monthly. I was told that the National Debt Intervention is subsidized by the government, therefore no fees are required to be paid from the customer. I then signed up happy with the help they will provide me.

The first month R3000 was debited from my bank account, however none of my accounts were paid. When I followed up with the National Dept Intervention I was told that they are first deducting R3000 for three months to cover the fees (which I was told there was none of), thereafter my accounts will be paid. I then complained and was told that a supervisor will contact me. I never received the phone call I was promised.

I have been struggling to get to speak to someone at the National Dept Intervention for more than 3 months. Every time I call, I am advised by the operator that my issue will be escalated and I will receive a phone call from the supervisor. This never happens. I have sent emails with the history and my complaint and again no response. I have requested that I wanted to cancel the agreement and wanted the R3000 to be paid back. The only response I received was an email with the cancellation form cutting all ties with the company - no feedback on the money already taken from my account.

I feel the customer service of the National Dept Intervention is very poor and their services does not aid a person in the position of dept review. No agreements have been made with the credit providers to my knowledge before I requested to cancel the agreement.