Complaints not attended with sense of urgency and I have to keep following up every time with my own money and time !!!

After my review on Friday 11 October 2024 I got a call from one of the managers and he acknowledged the mistake that they did and requested for just my email address,he then promised to deposit the refund by the end of business day 11/10/2024. However till today I have not yet received my money. I CALLED and spoke to an lady named Aliya and she requested documents (bank statement and the copy of their form)and I sent them as requested , Now I have to wait again for a mistake that was caused by this company by not following all POPI & FICA rules. This is so unfair to me and it is worse because I am not even a member nor have any relation with this company besides being ********** MY MONEY yet they are quick to encourage me to write review that I have been assisted accordingly but I don't see my money in my account that was debited *****ulently.