Bad customer service by NDF

I am soo disappointed with the service that I have been receiving at NDF. There is no number to call them, no email to contact them on and when I contact Baheer, he always tells me that Nur will contact me but never does. There has been an enquiry from ABSA, a month later, they have not responded to the query. Everytime I text Baheer, he seems to not be able to help. No statements, even when I check their address in Atlone, it looks like an old deserted building. I have also written to the NCR and OMBUDS art this. Very dissatisfied.