Their communication is very poor towards customers

 

Thank you for your feedback. We sincerely apologize for the frustration caused by the lack of communication and the delay in responding to your inquiry.

Unfortunately, during the period when you contacted us, our WhatsApp communication channel experienced a technical outage, which prevented us from receiving and responding to messages as promptly as we normally would. We understand how this may have appeared as though your messages were being ignored, and for that, we are truly sorry.

Please be assured that we value every customer inquiry and would never intentionally avoid communication. We are continuously working to improve our systems and processes to ensure reliable service and timely updates.

We appreciate your patience and understanding and would welcome the opportunity to assist you further.