********** service don’t be fooled by the 4 and a half star rating there are only 6 reviews

I have had a terrible experience with NDCsa I had sent an enquiry in March regarding assistants with removal of debt review from my credit profile I was told that the process would take 3 months in total, needless to say it took much longer which is not even my biggest issue. I dealt with multiple people throughout the process, i was initially contacted by a lady named Jolene who assisted in getting me started, I was then handed over to a gentleman named Kai and finally a lady called Jaydean none of whom where at all helpful they did not provide any updates on the process until I enquired, they ignored WhatsApp messages and each was ruder than the next when I started getting upset about the lack of communication and the incorrect information that each was providing me with. I finally received my clearance letter last week after 5 months instead of the 3 month turnaround time that I was initially promised and low and behold the information was incorrect there not all of the accounts that were placed under debt review reflected. I advised Jaydean accordingly who then advised that she would look into she called me on Friday to advise that my issue is not priority and that they had other customers to assist my issue would only be resolved in two weeks she the proceeded to send me a WhatsApp yesterday saying that Experian confirmed that the debt review had been removed almost completely ignoring the fact that I had a query regarding it.