EF
Elanie F
1 reviews | Active since Oct 2020
13 May 2021, 11:39
yes
NDA does not keep up to their promises. This is the 2nd time that i made an arrangement in writing (i have proof of all the e-mails i send) for my installment to be less due to particular reasons. They send an e-mail to confirm that the ticket has been resolved and then they deduct the entire installment. No one wants to take responsibility for this as they say someone phoned from NDA telling me to give my id no whereof nda sends out sms's telling you not to give your personal information out to anybody. I asked the lady to give me my id no and i will confirm but she didn't want to do this. She never even told me why she was calling she just hang up. How is this fair to me?
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Replies (2)EF
Elanie F's updateReviewer Update
13 May 2021, 11:42Best of all I phone NDA with regards to this matter. They put me on hold for a very long period of time and then cut me off.
EF
Elanie F's update13 May 2021, 11:42
Reviewer Update
Best of all I phone NDA with regards to this matter. They put me on hold for a very long period of time and then cut me off.
National Debt Advisors's replyOfficial
13 May 2021, 12:05Good Day Elanie F
We understand your frustration and we humbly apologize for the inconvenience caused. We will be contacting you as soon as we can, in order to better understand your situation and ensure that you experience the AMAZING service that we are known for. Please bare with us as we work towards making you a HAPPY customer again.
Kind regards,
NDA Team
NDA Team
National Debt Advisors's reply13 May 2021, 12:05
Official
Good Day Elanie F
We understand your frustration and we humbly apologize for the inconvenience caused. We will be contacting you as soon as we can, in order to better understand your situation and ensure that you experience the AMAZING service that we are known for. Please bare with us as we work towards making you a HAPPY customer again.
Kind regards,
NDA Team
NDA Team
