Worst service of my life

NDA has provided the worst service ever by taking almost 6 months to finalise our debt clearance. It took the months to respond to emails requesting settlement letters. Due to their very poor service we had to pay a lot of uneccesary interest and service fees. We are very disappointed and upset by their poor service. The call operators were either clueless about our situation or promised to call back and then they never did. Emails were eventually send stating to find settlement letters attached, but the nothing was attached. When emailing that person again, it tool days to receive a response without an apology. The settlement amount was eventually paid by us, but before receiving the paid up letters, our account was credited again and payments were made into the paid off accounts again. That money has just vanished and there are no records of where our money is now. Then word came out that there are still other accounts that weren't paid off even though we have been requesting settlement letters for months as we had the cash ready to settle all our credit accounts, it no account details were given to us nor the outstanding amounts. My husband had to eventually phone FNB and it tool almost a full day out of his working day to call the different divisions they put him through to, each time having to explain again and be put through to another operator in another section. The call fees were quite high, not even to mention the amount of time wasted! He did eventually got the information he was looking for - the exact outstanding amounts and account numbers, but one of these accounts numbers did not work as the amount kept bouncing back. This caused even more frustration. All we wanted was to become debt free, have our names cleared and be able to move on with our lives.