LW
Lloyd W

1 reviews | Active since Mar 2020

11 Mar 2020, 15:19

WHAT A NIGHTMARE SERVICE (EVEN IF YOU DID NOT REQUEST IT) !!!! STAY AWAY FROM NATIONAL DEBT ADVISORS!!!

Absolutely terrible services with no concern about peoples welfare and situations. I am practically going to be homeless because of National Debt Advisors.

My nightmares started just over 2 years ago. I inquired about their services and was told that I would be under debt review and wont be able to take further loans/credit card or open retail credit account if we enter into agreement and I declined and did not agree for debt orders to be taken from my account because I have already been paying my debtors and thought they could reduce it. 6 moths after that I was offered a cell phone contract and proceeded just find out that during the application process that I was under debt review from National Debt Advisors.

I contacted them immediately and was told that I must pay a fee for them to remove my name. I was issued with an invoice of R2127.50 (R50 application fee, R300 Administration fee and R1500 reckless lending fee + 15.00% Tax) WHICH I PAID EVEN THOUGH I DECLINED THEIR THIER SERVICES. This happened 3 times !!! the first 2 times when kept being thrown from consultant to consultant trying to find out what the hell is going on I kept being told that the consultant handling my situation is no longer with them and they will investigate my file and then send me an email that my ticket has been resolved. Yet here I am still struggling with them.

The 3rd time being recently on the 19 February 2020. I spoke to a consultant Sisipho B (*** ). He had forwarded me another invoice of the same amount(from *** which I paid and sent him proof of payment to (*** ) as per his request. I have tried 3 times a week up until today without a reply from anybody (yet again I get an email that my ticket has been resolved). I HAVE DONE THIS 3 TIMES TO THE SUM OF R6 382.50 !!!! I regret the day I called to find out about their services. I have lost so much money and now I'm about to lose the roof over my head because of them.

I have recently app**** for alternative rental accommodation and was rejected because of this company not removing me from debt review which I did not agree to. I have to be out of my current accommodation by end of March 2020 and my hands are tied because of National Debt Advisors !!! I'm going to be homeless because of them!!!

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Replies (4)
National Debt Advisors
National Debt Advisors's reply11 Mar 2020, 17:25
Official
Good Day Lloyd 

We understand your frustration and we humbly apologize for the inconvenience caused. We will be contacting you as soon as we can, in order to better understand your situation and ensure that you experience the AMAZING service that we are known for. Please bare with us as we work towards making you a HAPPY customer again.

Kind regards,
NDA Team 
National Debt Advisors
National Debt Advisors's reply13 Mar 2020, 11:35
Official
Good Day Lloyd 

We would like to extend our humblest apologies for your experience. Your matter has been resolved. If you have any further questions, please don’t hesitate to contact us on [***].

Kind regards,
NDA Team 
LW
Lloyd W's update17 Mar 2020, 14:45
Reviewer Update
Just want to thank NDA consultant Simiso for the rapid and thorough follow up to my complaint. It is such a relief that NDA took my concerns/situation as seriously as they were. The follow up calls and all answered questions I had relating to the progress of my complaint left me with peace of mind (and a good night's rest...finally).

Thank You NDA!...
National Debt Advisors
National Debt Advisors's reply17 Mar 2020, 14:56
Official
Good Day Lloyd

Thank you so much for the update.

We happy to hear that our consultant, Simiso provided such excellent service to you. We always strive to provide the best customer service to all our consumers. If you need any assistance you may contact our offices on ***

Kind regards
NDA Team